Returns & Refunds Policy

At HomeSpark, we want to ensure that you're completely satisfied with your purchase. If for any reason you're not happy with your item, you can return it to us within 30days of delivery.

Return Policy:
- Eligibility: Items must be in their original condition, with all original packaging and accessories included.
- Time frame: Returns must be initiated within 30 days of delivery.
- Refund: Refunds will be issued in the original payment method.

Refund Options:
- Full refund: If the item is returned in its original condition, a full refund will be issued.
- Partial refund: If the item is returned with damage or missing parts, a partial refund may be issued.
- Store credit: In some cases, a store credit may be offered instead of a refund.

Return Procedure:
1. Contact us: Email us at homespark34@gmail.com or call us at +27124061684

to initiate the return process.
2. Provide reason: Please provide a reason for the return, as this will help us to improve our products and services.
3. Return shipping: You will be responsible for the cost of return shipping, unless the item is defective or was sent in error.
4. Refund: Once we receive the returned item, we will issue a refund within 5-7 business days.

Exceptions:
- Final sale items: Items marked as "final sale" are not eligible for returns or refunds.
- Custom orders: Custom orders are not eligible for returns or refunds.
- Damaged items: If an item is damaged during return shipping, we may not be able to provide a refund.

Warranty Information:
- Manufacturer's warranty: Many of our products come with a manufacturer's warranty. Please see the product documentation for more information.
- Extended warranty: We offer extended warranty options for some products. Please contact us for more information.

Email: homespark34@gmail.com
Phone: 012 406 1684